If you are not entirely satisfied with any part of your experience with Real Finance Limited, including but not limited to communication issues, fees and/or charges on your loan contract, the level of service that we have provided before, during, or after your loan contract with us has ended, we encourage you to let us know by filing your comments via this form, outlining the details of your issue/s and the resolution that you feel would satisfy your problem in this instance.

We guarantee to treat your correspondence with the strictest confidence, and won’t give out any personal details unless required to do so by law or with your prior authority.

We will be in touch once we’ve received the form to begin investigating your concerns, including how to escalate your issue/s to our external dispute resolution provider if we cannot reach an agreement with you.